General terms & conditions

Turnaround Time

From Time of purchase to the date of your item is shipped is up to 4 business days. If you have purchased something that is on sale and out of season, this can take up to 7 business days to ship. Although we state this, we ideally like to ship your items within a couple days. and if we are not too busy we can ship the same day. Please remember we are small business, we want to deliver the best service for you. 


Warranties All products / Brands have their individual warranties. Please refer to the manufacture website to see these terms. Warranties are valid ONLY against manufacture defect. NOT wear and tear and negligence.


We have done our best to display as accurately as possible the colors of the products shown on the web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Currency.  All references to money amounts in this Agreement, unless otherwise specified, are in Canadian dollars.

International Orders: Are Subject to Duties and taxes. The Circle is not responsible for. No returns on International / Cross Boarder Orders. If you select shipping without tracking we are not responsible for lost items in the post, we cannot provide a tracking number, this does allow your shipping to be much cheaper. If you require a tracking number please select shipping with tracking. 

Returns/Refunds: The Circle does not offer refunds of products unless there is a defect on an item and was shipped like that, such as stitching or manufacture defect. we do not cover refunds on damage while being shipped or after the product has been used or worn. We will however stand by products for warranty and will work with you to make sure you are satisfied. 

Delivery.  All orders will be delivered to the address you provide to us when completing your purchase on this website; provided that address you provide to us is correct and complies with our shipping restrictions contained on our website. All purchases from this website are made pursuant to a shipping contract with carriers. Risk of loss and title for items purchased from this website will pass to you upon delivery of the items by us to the carrier 'Canada Post'. You are responsible for filing any claims with carriers for damaged or lost shipments. See General conditions for turnaround time.

Refunds / Credits / Exchange

Exchange or in-store credit within 14 business days from date of purchase. Your receipt, any tags and all packaging must be intact. Sorry, no credits exchanges or returns on sale Items.

Footwear and Clothing must not be worn or washed. For product exchange for Size / Model The Customer is responsible for costs returning the goods to The Circle 108-4369 Main Street, Whistler, B.C. The Circle is not responsible for sold out stock to swap with.

No Refunds will be made. Please be sure when you make your purchase that it is the item you are looking for.

If you have any questions before making your purchase you can call one of our friendly staff members at 1-604-905-4422 for Adults sized products or 604-962-6377 for child sized products. between the hours of 10am-6pm Pacific Standard Time.



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